At Denim Diva Shop, we believe your shopping experience should be as effortless and stylish as our premium denim collections. Just as our Inclusive Sizes ensure the perfect fit for every body, our shipping and return policies are designed with your complete satisfaction in mind.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
- Free Shipping (Orders over $50): Delivered via EMS within 15-25 business days after shipment
Global Fashionistas Note: We ship worldwide (excluding some Asian regions and remote areas). International customers may be subject to customs duties upon delivery.
Returns & Exchanges
We want you to love your Denim Diva pieces as much as we love creating them. If you’re not completely satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your order.
Return Requirements
To be eligible for return or exchange, items must be:
- Unworn, unwashed, and free of any odors
- With all original tags attached
- In original packaging with all protective coverings
Important: For hygiene reasons, we cannot accept returns on Jumpsuits & Rompers if the hygiene seal has been removed. All other items from our Dresses, Jeans, Shorts, and Skirts collections are eligible for return.
How to Return
Follow these simple steps for a seamless return process:
- Contact Us: Email our boutique customer service at [email protected] within 15 days of receiving your order. Use our template below for quick processing.
- Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
- Package Your Item: Securely pack the item in its original packaging with all tags attached.
- Ship It Back: Send the package to our San Diego boutique using a trackable shipping method.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Denim Diva Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name:
– Size:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for Size/Exchange for Item]
I confirm the item is unworn, unwashed, with original tags attached, and in its original packaging.
Please provide return authorization and instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Allow 5-10 business days for the refund to reflect in your account (depending on your financial institution)
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for your replacement item.
International Returns
For our global customers outside the U.S.:
- You are responsible for return shipping costs and any applicable customs duties
- We recommend using a trackable shipping service
- Refunds will be issued in USD and may be subject to currency fluctuations
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement with the same care we put into our premium denim craftsmanship.
For any questions about our shipping or returns policy, reach out to our boutique customer service team. We’re committed to providing the same exceptional service that goes into every stitch of our globally-inspired collections.
Denim Diva Shop
1482 Poplar Avenue
San Diego, US 92103
[email protected]