At Denim Diva Shop, we craft our premium denim collections with the same care we take in handling your returns and exchanges. Just as our Inclusive Sizes ensure the perfect fit for every body, our hassle-free return policy is designed for your complete satisfaction.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be unworn, unwashed, with original tags attached, and in their original packaging. Our boutique-quality standards apply to returns just as they do to our collections.

Note: For hygiene reasons, we cannot accept returns on our Jumpsuits & Rompers collection if the hygiene seal has been removed. All other items from our Dresses, Jeans, Shorts, and Skirts collections are eligible for return.

How to Initiate a Return or Exchange

  1. Contact Us: Email our boutique customer service team at [email protected] within 15 days of receiving your order. Use our template below for a seamless process.
  2. Wait for Approval: We’ll respond within 1-2 business days with your return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship It Back: Send the package to our San Diego boutique using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Denim Diva Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for Size/Exchange for Item] I confirm the item is unworn, unwashed, with original tags attached, and in its original packaging. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to reflect in your account, depending on your financial institution

Note: Shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for your replacement item.

International Returns

For our global fashionistas outside the U.S., please note:

  • You are responsible for return shipping costs and any applicable customs duties
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency fluctuations

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement with the same care we put into our premium denim craftsmanship.

For any questions about our returns policy, reach out to our boutique customer service team. We’re committed to providing the same exceptional service that goes into every stitch of our globally-inspired collections.

Denim Diva Shop
1482 Poplar Avenue
San Diego, US 92103
[email protected]