Welcome to Denim Diva Shop’s FAQ page! We’ve compiled answers to our most frequently asked questions to make your shopping experience as seamless as slipping into our signature Jaida Maxi dress. Whether you’re curious about our inclusive sizing, global delivery options, or return policy, you’ll find the information you need below.

About Our Brand

Who is the Denim Diva Shop customer?
Our target customer is the globally-minded fashion lover who values both style and inclusivity. She appreciates premium denim, effortless dresses, and versatile jumpsuits that transition from day to night. She’s likely:
  • Age 20-45 with a contemporary fashion sense
  • Values size inclusivity and diverse representation
  • Appreciates thoughtful curation and boutique-style service
  • International or domestic shopper seeking effortless global delivery
What defines Denim Diva Shop’s style?
Our aesthetic blends California ease with global sophistication. We specialize in:
  • Premium denim with innovative fits
  • Effortless dresses with statement details
  • Inclusive sizing (our range typically spans XS-3XL)
  • Versatile jumpsuits and rompers for multiple occasions
  • Seasonless skirts and shorts designed for real life
Every piece reflects our ethos of being “seamless, inclusive, and designed with you in mind.”

Product Questions

Do you offer inclusive sizing?
Absolutely! Our Inclusive Sizes collection is core to our brand. We carefully design and package these items with the same attention as all our collections. Specific size ranges vary by style – please check individual product pages for measurements.
How do I determine my correct size?
Each product page includes detailed measurement charts in inches and centimeters. For the best fit:
  • Measure yourself wearing similar undergarments to what you’ll wear with the item
  • Compare your measurements to our size chart (don’t rely on your usual size)
  • When between sizes, consider the garment’s intended fit (slim vs. relaxed)
  • Email [email protected] for personalized sizing advice
Are your jeans true to size?
Our denim is designed to hug your curves comfortably while maintaining shape. Most styles have about 1-2% stretch. We recommend:
  • Checking the specific style’s fabric content (stretch percentage varies)
  • Reviewing the “Fit Notes” on the product page
  • Considering sizing up if you prefer a looser fit or are between sizes
Remember, all denim relaxes slightly with wear.

Shipping & Delivery

Where do you ship?
We proudly offer worldwide delivery except to select remote areas and parts of Asia. For specific country availability, please email [email protected] before ordering.
What are my shipping options?
We offer two seamless delivery methods:
  • Standard Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with full tracking
  • Free Shipping (orders $50+): 15-25 business days via EMS with tracking
All orders process in 1-2 business days before shipping. Need it faster? Place your order well in advance of special events.
Will I be charged customs fees?
International customers may be responsible for customs duties, taxes, or fees, which vary by country. These charges are not included in your order total and are the customer’s responsibility. We declare all packages at full value and cannot mark items as gifts.
How can I track my order?
You’ll receive a tracking number via email as soon as your order leaves our San Diego boutique. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. EMS tracking varies by destination country.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. To qualify:
  • Items must be unworn, unwashed, with tags attached
  • Original packaging must be included
  • Final sale items marked “non-returnable” are excluded
Returns are processed to your original payment method within 7-10 business days.
How do I initiate a return?
Email [email protected] within 15 days of delivery with:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size/color:
  1. Return the original item following our return process
  2. Place a new order for the desired item
This ensures you get your preferred item quickly without waiting for the return to process first.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed. We don’t store your full payment details.
Can I change my order after placing it?
We process orders quickly to get your fashion to you ASAP. Email [email protected] immediately with your order number and requested changes. If your order hasn’t entered processing (within 12-24 hours), we may be able to help.
Why was my payment declined?
Common reasons include:
  • Incorrect billing address or CVV
  • International transaction block on your card
  • Insufficient funds or credit limit
  • Bank security measures (try contacting your bank)
Try another payment method or contact your bank if issues persist.

Still Have Questions?

Our San Diego-based customer service team is happy to help with any other inquiries. Email us at [email protected] for boutique-level assistance.

Remember – at Denim Diva Shop, we’ve reimagined global fashion delivery to be as effortless as our designs. Happy shopping!